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Returns policy

We want you to be happy with your purchase. If you're not,please email: sales@jayley.com  to get an ARN number then just return the product to us, and we'll refund it to the credit, debit card or PayPal account of the person who originally placed and paid for the order. Please see below for products excluded from this policy.

All returns must be sent to: Jayley, B2 Trentham Business Quarter, Trentham Lakes, Stoke on Trent, ST4 8GB

Please quote your ARN number on your parcel and paper work so that we can identify you quickly and get your refund back to you.

Under Consumer Contracts Regulations 2013, if you buy online, your consumer rights entitle you to a full refund if you request one in writing within 14 working days of receipt.

Return postage will be paid by us if the item is deemed faulty only.

Terms & conditions

If you're unhappy with your purchase, please let us know. Unless faulty, we'd like this to be within 14 days of purchase

It's important that any unwanted item, unless faulty, is returned in a re-saleable condition. We'd expect this to mean that you've kept all original packaging and labels, and that it's undamaged and unused.

Products we're unable to refund

We can't offer refunds, unless faulty or not as described, on the following items:

Products which have been personalised for you

Product which have been altered to fit

This does not affect your statutory rights.

Change or cancel an order

We're sorry that in most circumstances it's not possible to make changes to your order once you've placed it.

If you'd like to add products to your order, please place a new order for these items.

If you need to change details of your delivery address, remove items from your order or cancel it completely, please contact our Customer Services team between 9am and 5pm, 5 days a week, or email us here (sales@jayley.com to arrange returns only). Please be ready to quote your order number and order date.

If your order has already been despatched or delivered, then you'll need to follow our Returns procedure.

Missing, incomplete or damaged orders

If your order hasn't arrived, or arrives incomplete, first of all please view your order online by signing into your account. If your order has been despatched but hasn't arrived within the expected time period, please contact our Customer Services team, or email us here.

If your order arrives and the goods are damaged, follow our Returns procedure.


We currently don’t offer an exchange policy.