20% off full price orders - Use Code: HOLIDAY

Delivery & Returns

Whether you need that new coat or jacket, tomorrow, or at a time that fits in around you, we have a range of delivery choices available to best suit you’re every requirement. Check out our delivery options to find the one that suits you best.


Free on orders over £50.

Order by 4pm for next day delivery*

Orders must be placed before 4pm Monday to Friday

Orders placed after 4pm take an additional day to dispatch

Orders placed from Saturday and Sunday will arrive on a Tuesday

Email with tracking number once your order has been dispatched

Unfortunately, we are unable to guarantee next day delivery for more remote parts of the United Kingdom

EUROPE - £ 10

Delivered within 7 working days

Email with tracking number once your order has been dispatched


Email with tracking number once your order has been dispatched


Email with tracking number once your order has been dispatched 


If you are logged in to your account, then simply click onto the "your account" button. If not, then to Login to your account, click on the “my account” button and then click on to “my order history". Once you have the order history screen open, click on the order that you wish to return and follow the on screen prompts. Once the return has been booked in you will receive an e-mail with a link to your returns form. Please print the returns form and enclose it with your order.

If you can’t locate the e-mail, then please check your SPAM folder. If you are still having problems, then please contact customer services on 01782 642534 or e-mail sales@jayley.com


Terms & conditions

If you're unhappy with your purchase, please let us know. Unless faulty, we'd like this to be within 14 days of purchase

It's important that any unwanted item, unless faulty, is returned in a re-saleable condition. We'd expect this to mean that you've kept all original packaging and labels, and that it's undamaged and unused.

Products we're unable to refund

We can't offer refunds, unless faulty or not as described, on the following items:

Products which have been personalised for you

Product which have been altered to fit

This does not affect your statutory rights.

Change or cancel an order

We're sorry that in most circumstances it's not possible to make changes to your order once you've placed it.

If you'd like to add products to your order, please place a new order for these items.

If you need to change details of your delivery address, remove items from your order or cancel it completely, please contact our Customer Services team between 9am and 5pm, 5 days a week, or email us here (sales@jayley.com to arrange returns only). Please be ready to quote your order number and order date.

If your order has already been despatched or delivered, then you'll need to follow our Returns procedure.

Missing, incomplete or damaged orders

If your order hasn't arrived, or arrives incomplete, first of all please view your order online by signing into your account. If your order has been despatched but hasn't arrived within the expected time period, please contact our Customer Services team, or email us here.

If your order arrives and the goods are damaged, follow our Returns procedure.


We currently don’t offer an exchange policy.