Free Delivery Available when you spend over £50

Delivery & Returns

Whether you need that new coat or jacket tomorrow, or at a time that fits around you, we have a range of delivery choices available to best suit your every requirement. We use a range of different couriers including DPD, Royal Mail and Fedex.

Check out our delivery options below to find the one that suits you best:
FREE MAINLAND NEXT DAY UK DELIVERY* - £5.00 on orders below £50
FREE UK SATURDAY OR SUNDAY DELIVERY** - £5.00 on orders below £50
Order by 4:00 pm (UK Time) for next day delivery - in peak periods this cannot be guaranteed*
Order by 4:00 pm (UK Time) on Friday for Saturday or Sunday delivery - in peak periods this cannot be guaranteed**
Orders placed from Saturday and Sunday will arrive on a Tuesday.
You will receive an email with your tracking number once your order has been dispatched.
Unfortunately, we are unable to guarantee next-day delivery for more remote parts of the United Kingdom.
EUROPE AND NONE MAINLAND - £10.00 (delivered within 2-3 working days)
NORTH AMERICA - £15.00 (delivered within 2-3 working days)
REST OF WORLD - £25.00 (within 5 working days)
Orders outside the UK maybe subject to customs charges. This varies between country and products ordered and is out of Jayley's (Ubi Ltd's) control. This is payable by the recipient and will be collected directly by the customs authority. The courier will contact the recipient to collect any duties (as our couriers act as brokers).
Returns and Refunds

Free Returns on all UK Mainland Orders over £75 
Jayley wants you to be happy with your purchase. If you're unhappy with your purchase, please let us know in writing within 14 days of your purchase for return. Jayley asks that you try the garment when you are not wearing fragrance, deodorant, or make-up to avoid leaving marks or scents. Unwanted goods will not be accepted if they are returned in any other condition.
It's important that any unwanted product is returned in a re-saleable condition, the products must be returned unwashed, unworn with all labels and tags left attached within its original packaging. We're unable to refund on the following items:
· Products which have been personalised for you.
· Product which have been altered to fit.
· Underwear and hosiery.

· Face masks
Please note that all face masks are nonreturnable and nonrefundable due to being a hygiene product.  

This does not affect your statutory rights.

Can be returned as long as they are in the same condition as when they were purchased.

Must be returned with the bag or original cardboard packaging intact.

Please send all returns to: 

B2 Trentham Business Quarter, Trentham Lakes, Stoke-On-Trent, United Kingdom, ST4 8GB

*Please note that we do not accept in-store returns for items purchased online.

If you are eligible for a refund, we can only process it with proof of purchase onto the original card or PayPal account used to pay for the goods. As long as you send the goods back to us in accordance with the Conditions of Return, Jayley will refund your order within 14 days of receiving the goods, due to varying processing times between payment providers.

Please note that all face masks are nonreturnable and nonrefundable due to being a hygiene product.